Trading Problems

I made an accidental trade! Can I have my items back?

We all make mistakes, which can be devastating when we make a trade accidentally, or purposefully but regret it later. In the interest of fairness for both parties involved in the trade, we do not issue returns on accidental trades or trades made out of remorse. To prevent accidental or remorseful trades in the future, we recommend:

• Carefully reviewing the trade before accepting. There are multiple points throughout the trading process where you can cancel the trade, and you also have the opportunity to make sure you're certain before pressing accept.
• Avoiding using auto-clickers or macros. Please take a look at our stance on this here.
• Checking whether a trade is a Win, Fair or Loss  by using our Discord server.
• Checking the journal to learn more about a pet to decide whether you want it.
• Locking your items in your inventory so you cannot trade them until you unlock them.

I'm unable to trade! What happened?

Trade Ban

If your account has been banned from trading, you will see the message "Trading has been blocked on your account due to illegal trade activity." This means we have discovered trades on your account that have violated the Adopt Me or Roblox Terms of Service. Reasons for a trade ban include:

• Cross-trading
• Gambling
• Using services to buy and sell Adopt Me items
• Using illegal exploits

Adopt Me has the right to permanently restrict an account's trading access without prior warning, depending on the severity of the offending actions. If you want to appeal your trade ban or request more information, please submit a ticket using our Support form. Please note that we can only investigate permanent bans further, and we are unable to remove or adjust the duration of temporary bans.

"You can't trade right now, please contact Support"

If you receive the above message when attempting to trade, this occurs when our system detects an anomaly in your trading activity and can pick up false errors, assuming you may have duplicated your item. Please contact us using our Support form so that we can investigate and remove this restriction.