Missing Purchases
If you find that you are having trouble with a purchase, feel free to contact our Adopt Me support agents, who will be more than happy to assist you. File a ticket with us, where we will ask you more questions about the purchasing issue, as well as requesting proof of the purchase.
How will I know when Support returns my items?
If you have made a ticket with our Support team and have requested a return of your lost items, you will be told by the agent that they have returned them. Typically, they will let you know when to expect them, or let you know that they'll be available when you next join the game.
If you're still unsure, you can log into the game and check. If the items have been returned, you'll see a message appear that looks like this:
It will notify you that one of our members of staff have returned your items, and will list what has been returned.
In the event that you think clicked past it, or were told your items were returned and this didn't appear, it is worth checking your inventory to see if they popped up. If not, return to our Support team and inform them that you did not receive the items.
Adopt Me Support did not return all my items! What happened?
If you are missing a purchase, we will usually return all missing items. However, we need proof of purchase for each single item. For example, if you bought 6 sloths and didn't receive all 6, but your purchase history only shows that 5 were bought, we can only return 5. If you are missing Robux for that 6th sloth, you must contact Roblox Support.
Why are items I purchased in a private server immediately after an update gone?
If you have tried to join a public server after purchasing items in a private server within the first few minutes of an update, this is likely due to the update having not been released to public servers yet.
When the Adopt Me Team releases a new update, we typically release the update first on private servers. Usually within a few minutes these updates will then be pushed to all public servers, however, circumstances can occasionally occur where a release is delayed. If there is a significant delay, we will aim to inform you on our social channels and here on our Helpdesk.
Rest assured, once the update is available on public servers, any items you purchased in private servers will be available in all servers you play the game on.