Premium Purchases
Where do I find my Adopt Me Premium Purchases?
In Adopt Me, purchases made with Robux are considered "Premium Purchases".
If you've spent some Robux in-game to get some fantastic new pets or new features with gamepasses, you might be wondering where you can find a history of these purchases. You can view these on Roblox.
If you head to your Roblox Transaction History and, under the "Type of Transaction" drop-down menu, select "Purchases", you'll get an itemized list of every purchase you've made using Robux.
There is no way to filter the list to find solely Adopt Me items, so you'll have to go through to find each of your purchases amongst whatever else you may have spent Robux on.
Your purchases are logged back to your very first Robux purchase, so if you're looking for a purchase you made years ago, it will still be there.
Can I get a discount on my premium purchases?
The short answer is no; we do not provide discounts for players purchasing Robux items. However, there may be instances where Robux items will be cheaper than usual:
Sales
While we do not offer standard discounts for purchases made with Robux, we occasionally have in-game sales where certain items are discounted. Robux items go on sale either due to a specific event or if they will be unavailable to purchase after the sale expires.
Different Pricing per Account
Due to a new Roblox feature, some users will find that Robux items are priced differently from other accounts. For more information, we recommend contacting Roblox Support here.
Roblox Experiences and Websites Offering Discounted Adopt Me Items
If you encounter a website or another Roblox experience advertising free or cheap Adopt Me items, then this is a scam. These websites and experiences exist to trick you into making Robux purchases that will not appear in Adopt Me, or will steal your account details or personal information.
Please ensure you only purchase Adopt Me items from the official Adopt Me experience. We cannot refund or revert purchases made outside Adopt Me.
These websites and experiences violate the Adopt Me and Roblox Terms of Service. Users who are discovered to be advertising or creating these experiences will be banned from Adopt Me and their Roblox account may be terminated.
These scams can be reported on Roblox using the Report button on the experience page on the Roblox website. Please see this Roblox article for more information.
Remember to never give your Roblox or personal information to another user who tells you they can get you free or discounted Adopt Me items, and never enter these details outside the official Roblox website.
I received a purchasing error message!
If you attempt to make a purchase in Adopt Me with Robux and receive the message "Your purchase failed because something went wrong. Your account has not been charged. Please try again later." this is usually due to an error on Roblox's end.
You may notice that Robux has been withdrawn from your account or money has been withdrawn from your registered payment method, but you do not have the purchase in your account. Don't panic; the currency taken from the purchase should be refunded to your account or original payment method within 72 hours.
If the initial 72 hours have passed and you still haven't received an automatic refund, please contact Roblox Support for more assistance. Please note that we at Adopt Me Support cannot assist with unsuccessful purchases, as they do not show up in our system.